Privacy Policy
Last updated: February 11, 2026
Medvo, LLC ("Medvo," "Medvo Health," "we," "us") helps patients identify and resolve errors in their medical bills. This policy explains how we collect, use, and protect your information.
What We Collect
When you use our services, we may collect:
Your name, email address, and phone number
Medical bills and related documents you upload
Signed authorization forms (if you use our error resolution service)
How We Use Your Information
We use your information to:
Review your medical bills for potential errors
Communicate with you about your case
Contact healthcare providers or insurance companies on your behalf (only with your signed authorization)
Improve our error detection capabilities over time
When analyzing bills, we may send non-identifiable information (such as billing codes and charge amounts, without your name or other personal details) to AI tools to help us identify potential errors.
Who We Share Your Information With
We do not sell your information.
We share your information only when necessary to resolve your case:
With healthcare providers or insurance companies, only after you sign an authorization form permitting us to do so
With service providers who help us operate (such as our website host and email provider), who are contractually required to protect your information
How We Store Your Information
Your uploaded documents are stored securely with password protection. Only authorized Medvo team members can access your information.
How Long We Keep Your Information
We retain your information indefinitely to provide ongoing service and allow you to access your case history. You may request deletion of your information at any time by emailing data-privacy@medvohealth.com.
Important Note About HIPAA
Medvo is not a "covered entity" under HIPAA (the federal health privacy law that applies to healthcare providers and insurance companies). However, we are committed to protecting your privacy and treating your health information with care.
Your Rights
You may:
Request a copy of the information we have about you
Request correction of inaccurate information
Request deletion of your information
To exercise these rights, contact us at data-privacy@medvohealth.com.
Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website.
Contact Us
Questions about this policy? Email us at hello@medvohealth.com.
Medvo, LLC
Denver, Colorado